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IELTS Victoria IELTS Victoria
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    • Computer-delivered test dates
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    • Online Course
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  • Results
    • Understanding IELTS Results
    • Getting your Results
    • Request Additional Copies
    • IELTS and CLB
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  • ABOUT IELTS
    • Test Day Information
    • Test Format
      • Computer delivered format
      • Paper Based format
    • Cancellations and Transfers
    • How We Handle Your Data
    • Frequently Asked Questions
  • News
  • CONTACT
  • How to Apply
  • Dates and Locations
    • Computer-delivered test dates
    • Paper-based test dates
  • Prepare
    • Full Time/Part Time Classes
    • Private Lessons
    • IELTS Books
      • Cambridge IELTS 12 Audio
    • Online Course
    • Free IELTS Seminar
    • Practice Tests and Resources
  • Results
    • Understanding IELTS Results
    • Getting your Results
    • Request Additional Copies
    • IELTS and CLB
    • Enquiry on Results
  • ABOUT IELTS
    • Test Day Information
    • Test Format
      • Computer delivered format
      • Paper Based format
    • Cancellations and Transfers
    • How We Handle Your Data
    • Frequently Asked Questions
  • News
  • CONTACT

Cancellations and Transfers

Request for cancellation or postponement of your IELTS test must be made in writing via e-mail or letter ONLY. Telephone cancellation or postponement will not be accepted.

Paper-based Cancellation Policy

Cancellation more than 5 weeks before the test date – candidate will receive a full refund less $70.00 administrative fee.

Cancellation less than 5 weeks before the test date – candidate will receive NO refund.

Arriving late or not appearing on test day counts as a cancellation, and you will NOT receive a refund. In this case, you must register for a new test date.

Paper-based Transfer Policy

Transfer requests will be accepted 5 weeks before the test date with a $70 administrative fee.

Transfer dates will depend on availability.

Transfer request less than 5 weeks before the test date will be treated as a cancellation – candidate will receive NO refund, and must re-apply.

Candidates seeking cancellation or transfer within the five-week before the test will only receive a refund if they can provide evidence that their ability to sit the test has been affected by serious illness or cause:

  • Serious illness – hospital admission or serious injury
  • Loss or bereavement – death of a close family member
  • Hardship/trauma – victim of crime, victim of traffic accident
  • Military service

Candidates must complete a “Request for Refund or Test Day Transfer Form” no later than five (5) working days after the paper-based test date and attach appropriate documentation and/or evidence – medical certificate from a qualified medical practitioner, a death notice or certificate or a police report. Please submit all documentation to ieltsvictoria@gvenglish.com or bring the documents in person during business hours.

 

IELTS Request for Refund or Test Day Transfer Form (PDF)

Computer-delivered Cancellation Policy

Cancellation made more than 7 days prior to the test date – candidate will receive a full refund less $70.00 administrative fee.

Cancellation less than 7 days ahead of the test date – candidate will receive NO refund.

Failure to appear for the test without notification is considered a cancellation and NO refund will be issued. The candidate must re-apply.

Computer-delivered Transfer Policy

Request for IELTS Test Day Transfer must be made more than 7 days prior to the elected test date (without penalty).

Transfer dates will depend on availability.

Candidates who wish to transfer less than 7 days prior to the elected test date will be treated as a cancellation and will receive NO refund, and must re-apply.

Candidates seeking cancellation or transfer within the 7 days prior to the IELTS test date will only receive a refund or transfer if they can provide evidence that their ability to sit the test has been affected by serious illness or cause:

  • Serious illness – hospital admission or serious injury
  • Loss or bereavement – death of an immediate family member
  • Hardship/trauma – victim of crime, victim of traffic accident
  • Military service

Computer-delivered test takers must file an application for refund no later than two(2) working days after the test date. You must complete a “Request for Refund or Test Day Transfer Form” and attach appropriate documentation and/or evidence – medical certificate from a qualified medical practitioner, a death notice or certificate or a police report. Please submit all documentation to ieltsvictoria@gvenglish.com or bring the documents in person during business hours.

IELTS Request for Refund or Test Day Transfer Form (PDF)

Absent on Test Day

If a candidate is absent on the day of the IELTS test, the candidate will lose the full test fee and must re-apply.

Late Arrival on Test Day

If a candidate arrives after check-in has closed on test day, they will not be admitted to the test. Details pertaining to your expected arrival time will be found both in your confirmation e-mails and at the Test Info link on this page.

Quick Links

  • How to Apply
  • Dates and Locations
    • Computer-delivered test dates
    • Paper-based test dates
  • Prepare
    • Full Time/Part Time Classes
    • Private Lessons
    • IELTS Books
      • Cambridge IELTS 12 Audio
    • Online Course
    • Free IELTS Seminar
    • Practice Tests and Resources
  • Results
    • Understanding IELTS Results
    • Getting your Results
    • Request Additional Copies
    • IELTS and CLB
    • Enquiry on Results
  • ABOUT IELTS
    • Test Day Information
    • Test Format
      • Computer delivered format
      • Paper Based format
    • Cancellations and Transfers
    • How We Handle Your Data
    • Frequently Asked Questions
  • News
  • CONTACT

+1 250 220 3993

ieltsvictoria@gvenglish.com

1290 Broad Street, # 200
Victoria, BC V8W 2A5
Canada

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